Five Ways for an Atlanta Restaurant to WOW Patrons

Every foodie has a favorite restaurant. The establishment usually becomes the favorite for one of several reasons. For some, it may be about the food. And for others, it may be about the service. Here are five things an Atlanta restaurant can do to WOW patrons.

Remember the patron. It’s always impressive when a waitress remembers the name of a patron. It’s even more impressive when the waitress remembers the little things like a favorite beverage.

Surprise the loyal customer with a random complimentary item. If the patron frequents your establishment often, comp an item occasionally as an act of gratitude.

Offer discounts to customers who request an item you’ve run out of. If your restaurant runs out of an item the customer requests, a discount on the overall check would be a welcomed surprise.

Ask for feedback. Ask a customer at the end of the meal what more can be done to make their dining experience better. Surveys are hard to get customers to complete. Instead of asking a customer, “Was everything fine?” ask what could be done to make the experience more enjoyable.

Serve the dish the way it looks on the menu. Patrons are rarely served a dish that looks exactly like the item on the menu or the commercial. No one wants to think, “That’s not how I pictured it,” or “This wasn’t what I quite expected.”

An Atlanta restaurant can WOW patrons by doing these little things. It only takes something “extra” to get free word-of-mouth advertising. Performing little surprising actions like these for patrons is one way to build customer loyalty.